Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at doradusjewels@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at doradusjewels@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at doradusjewels@gmail.com.

RETURN POLICY

I gladly accept returns, exchanges, and cancellations

Ship items back within: 7 days after receipt

Request a cancellation within: 24 hours of purchase

Request an Exchange within: 24 hours of purchase

 

· Refunds /Order Cancellations (Only Within 24 Hours of Order)

Please note that refunds or cancellations are only available within 24 hours after you place your order.  After 24 hours, no refunds or order cancellations are permitted.   

If you wish to cancel your order and be refunded, you must contact us within 24 hours of your order at the following: hi@doradusjewels.com

· Exchange / (Only Within 24 Hours of Order)

If you wish to Exchange your order or be refunded, you must contact us within 24 hours of your order at the following: hi@doradusjewels.com

 

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

• Custom or personalized orders

• Items on sale

Conditions of return

IMPORTANT:  Items showing signs of wear or those that have been engraved, resized, or damaged in any way will not be accepted for exchange.  Further, items that you have kept for more than seven (7) days after receipt cannot be exchanged. Items must be post marked no later than 8 days after receipt.

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.